Your loyalty program is bleeding revenue — silently.
73% of loyalty members abandon programs that feel irrelevant. Fidelis watches every customer's purchase cadence and fires personalized interventions before they go quiet — automatically.
No data science team required. No 6-month implementation.
847
customers at risk
No intervention triggered
$0
this quarter
From reactive programs to autonomous loyalty
The average mid-market retailer loses $340K/year to preventable churn. Fidelis flips the model.
Before: Reactive Loyalty
Reactive & Manual
- Rewards fire AFTER the sale — too late to prevent churn
- Loyalty managers manually launch campaigns
- No prediction — you discover churn when customers are already gone
- Implementation: 6–18 months, $150K–$500K
- Built for enterprise; wrong scale for mid-market
After: Fidelis
Autonomous & Proactive
- Behavioral AI fires interventions BEFORE customers disengage
- Zero rules to configure — the system watches and decides
- Real-time churn prediction with measurable revenue impact
- Weeks to deploy, not months. Mid-market pricing.
- Connects to your existing POS or eCommerce platform
0%
Loyalty members who've abandoned a program (Bond Loyalty Report 2023)
0%
Mid-market retailers with NO loyalty program (Forrester 2022)
$0.0B
Loyalty market by 2030 (26% CAGR)
Connect once. Let Fidelis do the rest.
No rules to configure. No campaign to launch. Plug in your POS or eCommerce data and the system starts working immediately.
Connect your data
Fidelis connects to your POS system or eCommerce platform in minutes. We ingest your purchase event stream — no CSV exports, no manual uploads.
AI watches every customer
Our behavioral models track each customer's purchase cadence in real time. The moment a pattern starts to slip, Fidelis flags the risk — before the customer goes quiet.
Personalized interventions fire automatically
A tailored win-back offer reaches the right customer at the right moment — deployed by the system, without anyone pressing a button.
Everything a mid-market retailer needs. Nothing extra.
Three products. One platform. All running automatically.
Fidelis Core
Connects to your POS or eCommerce platform, ingests purchase event streams, and automatically triggers personalized rewards — no rules to configure.
Churn Shield
Real-time churn prediction. The moment a customer's cadence slips, Fidelis fires a personalized win-back offer automatically.
Fidelis Pulse
Plain-language impact dashboard. Revenue, retention, CLV — in a language retail operators actually understand.
Locations supported
Multi-location chains, single flagship, omnichannel operators
Zero configuration AI
No campaign manager. No rules engine. No weekly check-ins to keep the loyalty program running. Fidelis watches, decides, and acts on its own.
if customer.cadence_drop > threshold → fire_intervention()Built for mid-market. Not retrofitted for it.
Enterprise platforms like Salesforce Loyalty Cloud charge $200K+ to implement. Rule-based tools like Yotpo and LoyaltyLion can't predict churn. Fidelis was built natively for the operators they ignore.
“The global loyalty management market reaches $28.7B by 2030 — yet 44% of mid-market retailers still have no loyalty program. That's the gap Fidelis fills.”
Straightforward pricing. No implementation fees.
Mid-market pricing that doesn't require a CFO approval. No setup fees, no per-location surcharges, no hidden costs.
$499/mo
Up to 5 locations
- Fidelis Core loyalty engine
- Up to 50,000 customer profiles
- Automated churn alerts
- Email intervention channel
- Fidelis Pulse reporting dashboard
$1,199/mo
Up to 20 locations
- Everything in Starter
- Up to 250,000 customer profiles
- Real-time Churn Shield AI
- SMS + email intervention channels
- Multi-location analytics
- Priority onboarding (2 weeks)
Custom
20–50+ locations
- Everything in Pro
- Unlimited customer profiles
- Custom integrations (POS, eCommerce)
- Dedicated loyalty strategist
- SLA guarantee + white-glove onboarding
- Advanced API access
All plans include a 30-day pilot. No long-term contract required.
Common questions from retail operators
Stop watching customers leave. Start watching Fidelis bring them back.
Join mid-market retailers who've moved from reactive programs to autonomous loyalty — in weeks, not months.
30-day pilot · No contract required · Setup in 2 weeks